By subscribing to a Jam n Vegan box you are agreeing to pay recurring periodic payments for an indefinite time until deactivated by you or us.
The subscription plan consists of an initial charge and then followed by recurring period charges as agreed to by you. By entering into this agreement, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to deactivation.
If you have any changes, queries or would like to cancel your order or subscription, simply do it through our website or drop us an email at [email protected] This must be arranged before 8 am, 2 days before the next delivery. Any changes after this time may not be accepted. Although we’ll always try to accommodate you if we are able to.
We may change our prices by giving you notice by email at least 15 days before any price change takes effect. If you do not accept the new price you should cancel your subscription because payments taken after the notice period will be at the new price.
You can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription where we have previously elected to terminate a subscription by you.
We may cancel the subscription immediately by email notice at any time if any amount due to us is unpaid, or unjustifiably charged back.
We reserve the right to discontinue or otherwise modify any discount codes at any time without prior notice.
The price of the goods will be the price set out on our website at the time when you place your order.
We make all reasonable efforts to ensure that we do not make errors with the prices that we charge you. For example, before we accept your order, we usually try to check the website price against our price list in force at the time of your order. However, if an error has been made and the price in the price list is lower than the website price, then we will charge you the price on the price list (being the lower amount). If an error has been made and the price in the price list is higher than the website price, we will contact you to confirm how you would like to proceed .
Any costs for delivery of the goods and any costs for installation of the goods and other costs associated with the goods will be the amounts that were set out to you in the order process on our website.
When you need to pay us depends on whether the goods are one-off or provided on a subscription basis:
For one-off goods, you must pay for them before we deliver them to you;
For subscriptions to goods you must pay weekly, bi-weekly or monthly, in advance.
We may offer new and/or existing customers special offers from time to time. We reserve the right to terminate or modify discounts at anytime without prior notice and at our sole discretion.
Order Process and the Contract between you and us
When you place an order with us, the legal contract between you and us will only come into existence when we tell you that we can provide the goods to you , which we will usually communicate by email. If we tell you that we cannot provide the goods to you for whatever reason, then we will not charge you for them. If we tell you that we are unable to provide the goods, and we have already received payment from you, then we will promptly refund you for any goods that we cannot provide to you.
If you ever have issues with our service or product please get in touch as we would love to resolve these issues. For any issues with delivery of product, due to its nature, we can offer refunds out of goodwill – just send us an email [email protected] with a photo and delivery detail.
If we stop providing goods
If the goods with which we provide you are provided on an ongoing or subscription basis (and are not a one-off purchase), we may decide at some point in the future to stop providing them. If we decide to stop providing them, we will contact you at least one week before we stop providing them, to let you know. If you have made payment for goods that we will no longer be providing to you, we will give you the relevant refund for what you will not receive.